Surge
Free · Open sourceSpots bursts of similar tickets and lets you handle them as one major incident.
- Detects ticket bursts as they happen
- Links them all to one master ticket
- One update for everyone, one solution for all
Plugins for GLPI 11 and 12
Turn GLPI into a sharper service desk
ITSMPlugins builds GLPI plugins that help service desk teams work faster, smarter and with less repeated work.
- Free option
- Easy install
- Runs on your server
Products
Everything runs inside GLPI
No separate system to move to. You use them in the GLPI you already have.
Surge Pro
Paid · YearlyAdds to Surge. Answers "has this been solved before?" right on the ticket.
- Similar tickets and suggested solutions
- One click: "Use this solution"
- Recurring errors spread over weeks
- Known errors and knowledge base articles
More plugins on the way
We are working on new plugins for GLPI. Write to us to hear about them first.
Features
Why ITSMPlugins?
Practical, safe and maintainable plugins for teams that run on GLPI.
Quick install
A few steps and it works with the GLPI you already have.
Safe by design
Everything runs on your GLPI server; your tickets are not sent to outside services.
Multilingual
English and Turkish first, six languages in Surge.
Modular
Install only what you need. Pro is a separate plugin that adds to Surge.
Upgrade-friendly
Upgrades only add what is missing; your rules, settings and tickets stay.
Installation help
Paid plugins include e-mail support for installation, configuration and use.
Use it with confidence
Ready for organisations
No external services
All processing happens on your own GLPI server. No cloud AI.
Respects GLPI rights
Every action checks the user's rights in GLPI.
Fits your GLPI flow
Tickets, problems, notifications and knowledge base use GLPI's own objects.
Open source code
The plugins come under GPL-3.0; you can read the code and change it in-house.
Pricing
Simple, clear pricing
Surge is always free. Pro is a yearly subscription with updates and support.
Surge
Free · Open sourceFree
The essentials for handling bursts of similar tickets.
- Burst detection
- Master ticket and bulk handling
- Portal notice, on-call, webhooks
- GLPI 11 and 12, 6 languages
30-day free trial
Surge Pro
Paid · Yearly$249/year + tax
One GLPI installation, up to 25 technicians. Updates and e-mail support included.
Launch price: early customers keep it on renewal.
- Everything in Surge
- Similar tickets and suggested solutions
- Recurring errors with weekly chart
- Known errors and knowledge base
- Installation and configuration help
Feature comparison
| Feature | Surge | Surge Pro |
|---|---|---|
| Burst detection | ✓ | ✓ |
| Master ticket linking | ✓ | ✓ |
| Portal notice, on-call | ✓ | ✓ |
| Similar tickets and solutions | — | ✓ |
| Recurring errors | — | ✓ |
| Known errors, knowledge base | — | ✓ |
| Support | GitHub |
More than 25 technicians, several installations or a purchase process? Ask for a custom quote. Get in touch
FAQ
Good to know
Short answers on compatibility, data protection and the trial.
Which GLPI versions are supported?
Surge and Surge Pro work with GLPI 11 and GLPI 12, one package for both. PHP 8.2 or later is required.
Is my data sent anywhere?
No. Detection and similarity search run on your GLPI server. Webhooks and semantic matching only connect to an address you set, and only if you turn them on.
How do I install it?
Extract the package into GLPI's plugins folder, then install and enable it under Setup → Plugins. See the docs.
How does the 30-day trial work?
Ask through the form; we e-mail the Surge Pro package and a 30-day trial key. No card, and it does not turn into a paid subscription on its own.
Does the plugin stop when the licence ends?
No. Pro never locks a feature; when the subscription ends, only new versions and support stop.
Thinking about it for your team?
Write for a trial, a quote or installation help.